You can initiate a return for most new and unopened items within 14 days of delivery for a full refund minus cost of return shipping. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery (60 days for international orders).
We inspect all returned items when they arrive at our processing facility. If your return is a result of a Kassa error or defective product, we will refund the full cost of the merchandise and shipping charges.
If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 30 days after delivery or received at our returns processing facility after 45 days (60 days for international orders)
If you purchased your Kassa product through one of our retailers or from an online reseller, your ability to return the product is subject to that particular seller’s return policy. Kassa cannot issue refunds for products purchased through a retail location or from any other reseller, but will provide warranty exchanges as needed.
You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment. Once your return is processed we will send you an email with your refund details.